Support
Quick answers below — or send us a message and we'll get back to you.
What do I need to get started?
A Dugout Direct Hub and player watches (sold separately) — the coach's phone runs this app to call plays from the dugout.
Do I need WiFi or cell service at the field?
No. Once your kit is set up, play calls travel over your own equipment's private connection, not the internet.
Can I try the app before I have hardware?
Yes — tap "Try a Demo" on the login screen to explore the app with sample plays and a simulated team, no hardware required.
How do players actually see the play?
On their wristwatch, with a vibration alert — no hand signals, and nothing an opponent in the stands can pick up on.
Is my team's data private from other teams nearby?
Yes — each team's play calls are encrypted, so a neighboring team's equipment can't read or interfere with your signals.
What if something isn't working?
Send us a message with the form below and we'll get back to you.
Still need help?
Send us a message and we'll follow up by email.